The Public Works and Utilities Department operates and maintains Troup's water and sewer system. We also take care of city streets, parks, and cemeteries.
Weekdays: 903.842.3128
Nights, weekends, and holidays: 903.570.4613
Rates
New rates take effect October 1, 2026. The rates that took effect October 1, 2025 are listed so you can compare.
| Service | Effective October 1, 2026 | Effective October 1, 2025 (previous) |
|---|---|---|
| Water and Sewer | Water & Sewer Rates, eff. Oct. 1, 2026 (PDF)Starts Oct. 1 | Water & Sewer Rates, eff. Oct. 1, 2025 (PDF) |
| Garbage | Garbage Rates, eff. Oct. 1, 2026 (PDF)Starts Oct. 1 | Garbage Rates, eff. Oct. 1, 2025 (PDF) |
Want to know what you'll pay? Try the Utility Bill Estimator.
Paying Your Bill
Pay online
Use a credit or debit card at GovPayNow – Pay Utilities (PLC 6597). Have your utility account number ready. GovPayNow adds a 4.0% service fee (at least $3.99).
Pay in person or by mail
City Hall, 106 E. Duval, Troup, TX 75789
Mail: P.O. Box 637, Troup, TX 75789
Save money with bank draft and email bills
Have your bill paid from your bank account each month, and get your bill by email. You can get a credit on your bill for signing up.
Your Drinking Water
Troup's water system is rated "Superior" by the Texas Commission on Environmental Quality (TCEQ). That rating means the system meets strict state rules, keeps its facilities in good shape, and has gone at least 24 months in a row with no bacteria violations.
Water Quality Report (Consumer Confidence Report)
Each year by July 1, the City mails a water quality report to every water customer. It tells you where your water comes from and what testing found.
- 2025 Water Quality Report (PDF)Newest
- Source Water Assessment Report (PDF) — how well our water source is protected
- 2024 Lead Service Line Inventory (Excel)
- Free Chlorine Conversion — what to expect when the system is switched to free chlorine
Past reports
See all state test results
Go to the TCEQ Texas Drinking Water Viewer and search for Troup's system ID: TX2120003. New to the viewer? Watch TCEQ's how-to video.
About our water system
| Public Water System ID | TX2120003 |
|---|---|
| Water source | 2 wells — 525 and 510 gallons per minute |
| Storage | 725,000 gallons in 3 tanks (250,000 · 225,000 · 250,000) |
| Treatment | Chlorine combined with liquid ammonium sulfate (chloramine) |
| Licensed operators | John Odom (Class C) · Bryan Johnson, contract operator (Class A) |
| Testing | Independent labs; bacteria testing by the Northeast Texas Public Health District |
Streets, Parks, and Cemeteries
See a pothole, a broken streetlight, a blocked drain, or a problem at a park or cemetery? The fastest way to let us know is the Citizen Request Form. It works any time, day or night. Please include the street address or nearest cross street.
Submit a Citizen RequestReport a street, park, or cemetery issue online
You can also call 903.842.3128, ext. 105 or email trouppw@trouptx.com. For a water or sewer emergency, call 903.842.3128 on weekdays, or 903.570.4613 nights, weekends, and holidays.
Contact Public Works
Office: 903.842.3128, ext. 105
Email: trouppw@trouptx.com
Emergencies – nights, weekends, and holidays: 903.570.4613
106 E. Duval, Troup, TX 75789
P.O. Box 637, Troup, TX 75789
Main line: 903.842.3128
Utility billing questions: 903.842.3128